Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Warranty

  • Each ticket you send to our customer support team will be attended to in up to one hour. All common inquiries will be addressed right away. Nevertheless, if the assistance request you have posted calls for the aid of a capable administrator, we will address the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–quality Tech Assistance Service

  • We’ll be on–line for you 24 hours a day to offer you useful information and customer support as well as to aid you with any difficulty that you might encounter while handling your virtual server. We are able to assist you with all pre–installed software, like your OS, server administration panel (depending on the VPS type) and the Website Control Panel produced completely by our company.

  • Intuitive help center

  • A Descriptive Help Zone

  • A complete and consistently updated articles base is included in our in–house built Website Control Panel. It gives you quick tips on how to carry out all of the standard web site supervision jobs. The Help zone offers you extensive how to tutorials and step by step video training. You can gain access to the Help area by clicking on the Help or Video buttons in the top right side of each Control Panel section.