Customer Support Channels
A Sixty–Minute Response Guarantee
All your assistance requests will be replied to in no more than 1 hour after the support ticket or e–mail is submitted. If your case needs further assistance from a server admin, we’ll forward the support ticket or the email to the person in charge, in a timely manner and will leave a note to let you know that more time will be required for finding the best solution. If you order the Optional Admin Services package, any of the services included there will be carried out whenever you want.
A Top–Quality Support Service
Our help desk support staff will be at your disposal 24/7 if you need help with our Website Control Panel or with any of the applications that we pre–install on your behalf on the server. And if you need assistance handling the routine admin tasks on your dedicated web hosting server, you can take advantage of the Optional Admin Services package, which includes data backup hard drive storage space, weekly Operating System updates, software installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
A User–Friendly Help Area
Each dedicated web hosting plan is fitted out with our free Website Control Panel, which sports an exhaustive knowledge base and a collection of educational video tutorials. Whenever you need assistance while working with the Website Control Panel, just hit the Videos or Help buttons located in the upper right corner.