A 99.9% Server Uptime
Our cloud website hosting system is based on a steady, world–class hardware configuration and a significantly modified Linux distro. So, no matter what your website is, or how many site visitors you’ve got, or even in case there’s a DoS assault, our hosting servers will stay up and running and your web sites will stay accessible online.
All cloud website hosting plans packages offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it is very important to also set up your own network infrastructure. Because of this, we built a custom internal network in each one of our data centers. Relying on first–rate Juniper switches and routers, our internal network allows for very fast data transfer rates and is fully redundant.
As a result, you will enjoy a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, no matter which web hosting offer you have chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are not happy with our hosting services, or if you think that they are inadequate, or if you decide that you require a VPS hosting plans instead of a cloud hosting plan – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have total control of your domains even when you delete your hosting account with us.
24/7 Technical Support
We have mindfully chosen each single member of our 24x7 support staff to make sure that we can provide the best possible tech support service that you can get. Each one of our technicians has several years of experience working with hosting accounts behind his back, hence they know what they are doing. Plus, they are available 24–7–365 – you can get in touch with them at any time and they will reply as quickly as possible.
Their average support ticket response time is less than twenty minutes, whereas with other hosting distributors you have to wait around for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to within sixty minutes.