The accessibility to the customer and tech support that a cloud website hosting company offers can tell you a lot about the services that they supply too. If you're allowed to use just emails and / or tickets, you have almost certainly discovered a reseller not the actual hosting supplier. When this is the case, you will probably have to wait for several days to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to consult with the true hosting company for extra help. When the provider offers several ways of communication with fast response time which are available at any moment, they are almost certainly the top provider, not a reseller. Which means that you'll benefit from prompt assistance and excellent support because they'll have direct access to the servers where your account is. No matter what the trouble - technical or sales, it's always much better to be able to contact your web hosting company directly by using your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for all our cloud website hosting packages are twenty-four-seven, so you can forget all about waiting for several days to receive assistance. If you are not our client yet, you can phone us, chat with a consultant or send an email. If you do have an account, you'll be able to open a support ticket on top of the other three methods of communication. You'll be able to choose the most appropriate way to contact us depending on where you are or the equipment you use. We are able to help you for more or less any hosting-related question that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you're able to benefit from our 24/7 technical support services even on public holidays. All of your web sites will be available all of the time and so will we. With plenty of connection options, you can pick the optimal method to get in touch with us and inquire about our services in case you do not have an account yet, or request assistance if you are already one of our customers. You'll be able to give us a call, start a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour answer time warranty, although it rarely takes more than 20 min to get assistance no matter the nature of the problem. Using our customer and technical support services, we'll be available for you whenever you need us, not a couple of days later.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we supply feature 24/7 support through various means of communication and with a one-hour maximum answer time guarantee. When you want to find out more about the plans or you have any kind of billing or general questions, you are able to phone one of the local numbers that we have around the world or you could use our live chat support and consult with a live agent. For solely technical problems which need the help of a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email message, because all these channels are more appropriate to track a certain matter. The response time for them rarely is more than half an hour, so you can forget about waiting for a whole day to get assistance. Our support service is available for all the server-related issues, which includes the pre-installed software. In the event that you need support for third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all the packages.