If you've ever had a cloud website hosting account before or you've dealt with any other kind of online service, you are probably aware from your personal experience that for certain things it is better to consult with a live person over the phone than to exchange tickets or email messages. If you want to know more about a particular service before you decide to purchase it or when something small should be done, for instance, it is much easier and faster to do it in real time. If you are able to connect with representatives over the phone, it's very likely that you are dealing with an actual website hosting provider, not just a reseller. The level of support that you will get over the telephone differs between different suppliers - from general issues to expert tech support. Generally most providers supply pre-sales assistance and first level phone support, while more complex technical matters are handled through e-mail and / or tickets.

Phone Support in Cloud Website Hosting

We know that having the option to communicate with a live representative is rather important, for that reason we have three support lines all around the world (Australia, USA and UK) and you will be able to contact us over the phone for 14 hours every day. In case you consider acquiring one of our cloud website hosting plans, for example, you're able to give us a call and find out more about our solutions prior to ordering so as to ensure that we do match all the system requirements for your web sites. After your order, you can call us about all the sales or billing issues you may have, or get any kind of general or basic tech information that you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

If you want additional info for the semi-dedicated hosting plans that we offer, you have the option to call some of the three support lines we have around the globe - in the United States, the UK and Australia. By doing this, you can check ahead of time whether our services are appropriate for your sites. If you are already our client and you've got a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours a day about any type of billing or basic matters. For entirely tech problems you are able to take advantage of our ticketing system and contact our tech support since someproblems just require longer time to be taken care of, but we will assist you on the phone with many minor tech issues as well, saving you time and efforts.