One-Hour Response Guarantee in Cloud Website Hosting
If you’re using one of our cloud website hosting plans and you’ve got a question or experience a predicament, you can touch base with us 24-7-365 by opening a tech support ticket or by sending an e-mail and we will make sure that you get an answer in no more than an hour. In case the issue can be resolved, we’ll do it before we reply, whereas in case there is something that you need to do on your end, we will provide you with all the necessary details – what possible solutions to try, what settings to check, and so on. Typically, you will receive an answer within no more than 30 minutes, which goes to say that waiting around for hours and hours on end or even for more than 1 day to get help is something out of the question. Our 60-minute response time guarantee is valid for any enquiry that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we recognize precisely how essential it is to obtain prompt help, we guarantee that you’ll never need to wait around for more than 60 minutes to get a response to any ticket that you open through your semi-dedicated server CP. In reality, you’ll rarely need to wait for more than twenty-thirty minutes and this applies to any issue regardless of what its nature is – technical, billing or general. Besides, our tech and client support team is working day and night, which goes to say that even if you post a ticket during public holidays, you’ll invariably receive a lightning-fast reply, which will include the answer to an enquiry, the solution to a predicament or the information necessary to resolve an issue yourself – if there’s something that you need to do on your end. With us, you will never need to spend a day waiting for a response like you would with a lot of other web hosting companies.