If your web hosting provider provides live chat support, you're able to speak with an agent in real-time and find out helpful info or get a problem resolved promptly. The main advantage of using chat compared to calling to talk with a live person is that you'll need just a computer with access to the web, so that you will not pay any rates when you are in another state or country. Furthermore, it'll be a lot easier to copy and paste information for example domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the phone. The real-time chat is also a quicker approach to contact the website hosting company's support crew compared to using a ticketing system. What's more, when some situation needs a little more time to be resolved, you can do something else entirely while you wait for assistance on the live chat, therefore you will not lose time - something that is not possible if you're on the phone.

Live Chat Support in Cloud Website Hosting

Along with the phone and ticket support, our company provides live chat support too. You're able to get in touch with us every single day, including holidays and weekends, and we will give you more information about the cloud website hosting plans that we offer in case you are not a customer yet, or about basic and billing questions when you already have a user profile. Although for entirely tech issues you will have to open a ticket to the technical support team, because such matters require more time to be dealt with, you may still get in touch with us on our live chat for some tech information. For example, we can help you set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you a long time. Even if our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is accessible to all our potential and present customers. In case you're searching for a new web hosting account, you will be able to chat in real time to one of our agents and receive more information about our semi-dedicated hosting plans so as to choose the perfect package for your sites. In the event that you already have an account with us, we'll assist you in a very timely manner with general, billing and 1st level techissues. Though sometimes you'll have to open a support ticket because there are issues that cannot be resolved on the live chat, we'll be able to help you with various standard jobs, for instance setting up an e-mail account in an e-mail client or redirecting one domain name to another. Thus, you'll get timely support and you will save a long time.