If you have ordered a web hosting package and you’ve got some enquiries concerning a specific feature/function, or if you have come across a certain issue and you need support, you should be able to touch base with the respective client care staff. All web hosting providers use a ticketing system no matter if they offer other ways of contacting them along with it or not, since the easiest way to deal with an issue most often is to post a ticket. This mode of communication makes the replies sent by both sides simple to track and permits the client service team representatives to escalate the situation if, for instance, a system administrator has to step in. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you have to use at least 2 different accounts to get in touch with the tech support team and to actually manage the hosting space. Non-stop switching from one account to the other can be a headache, not to mention the fact that it takes a long period of time for the vast majority of hosting providers to answer ticket requests.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you’re browsing through your website files or modifying different settings. The ticketing system is being strictly monitored 24x7x365 by our customer support team and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to get support. In stark contrast to some other web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request info with regards to any technical or billing issue. Additionally, you can see a number of educative articles, which will help you tackle the most commonly met challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you would like to touch base with our customer service team members, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of using a totally different technical support platform as you will have to do with the majority of web hosting providers out there. Our integrated ticketing system will permit you to open a new ticket without effort and to look through older tickets using an intelligent search filter. Besides, you will be able to take a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you choose for your new ticket. You can carry out all of the aforementioned activities without signing out of your Hepsia Control Panel at any moment, which implies that if you stumble upon any difficulty or have an inquiry, you can contact our support engineers and solve the particular issue in no more than one hour through a single support platform.