Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you’re browsing through your website files or modifying different settings. The ticketing system is being strictly monitored 24x7x365 by our customer support team and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to get support. In stark contrast to some other web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request info with regards to any technical or billing issue. Additionally, you can see a number of educative articles, which will help you tackle the most commonly met challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with our company and you would like to touch base with our customer service team members, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of using a totally different technical support platform as you will have to do with the majority of web hosting providers out there. Our integrated ticketing system will permit you to open a new ticket without effort and to look through older tickets using an intelligent search filter. Besides, you will be able to take a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you choose for your new ticket. You can carry out all of the aforementioned activities without signing out of your Hepsia Control Panel at any moment, which implies that if you stumble upon any difficulty or have an inquiry, you can contact our support engineers and solve the particular issue in no more than one hour through a single support platform.